Premiums received

Your premium to us is held by us as agent of the insurer.  We may assign our rights to collect a debt to a Debt Collection Agency.  Any fees incurred by us will be added to your outstanding debt before being passed to a Debt Collection Agency and can be substantial.

Tacit renewals

In the event that your renewal is being paid by insurer instalments, we will notify you, prior to the renewal date of the premium and terms and conditions which will apply.  Unless we hear from you on or prior to renewal date your policy will be renewed.

Settlement terms

We will be responsible for issuing invoices for all new, renewal premiums, and mid-term alterations as soon as practicable after inception or renewal of your policy.  We will remit premiums to insurers in accordance with the agreed terms of business.  You will be responsible for paying promptly all of our invoices for premiums to enable us to make the necessary payments to insurers.  For the avoidance of doubt, we have no obligation to fund any premiums on your behalf.  We also have no responsibility for any loss that you may suffer because of insurers cancelling the policy or taking any other prejudicial steps because of the late payment of such sums if such delay is attributable to you.  In certain circumstances, insurers may impose a specific premium term, whereby they require payment of premium by a certain date.  We must stress that breach of that term will entitle insurers to cancel the policy from inception of cover.  You agree that the settlement of premiums in good time is your responsibility.  We normally accept payment by cash, debit card, or credit card.

Disclosure

It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy and when you renew your insurance.  It is important that you ensure that all statements you make on the proposal form, claims forms, and any other documentation are full and accurate.  Please note that if you fail to disclose any material information or change of circumstances to your insurers, this could invalidate your insurance cover and could mean that part or all of a claim may not be paid.  We strongly recommend that the information provided is checked thoroughly prior to submission and that you keep a record of all correspondence in relation to the arrangement of your insurance cover.

Cancellation rights

A retail customer has the right to cancel a general insurance contract within 14 days of receiving the contractual terms and conditions.  Policies vary between insurers but be aware that cancellation refunds are not normally given after a claim and are otherwise calculated on a short period scale weighted in favour of the insurers as their costs are similar whether the policy has run for one day of for one year.  We reserve the right to charge you our commission as like the insurers costs ours are similar whether your policy has run for one day or for one year.  Fees are not refunded.  Premier Insurance may not be able to cancel your policy for you without written confirmation from you together with the return of any documents required by the insurer.

Claims

You must notify us promptly of any claims.  We will inform you what information is required and pass these details promptly on to the Insurer.

Quotes

When we supply you with a quotation we will confirm how long this will be valid for on the terms we have quoted, give you a written quotation if you request one, including all the information you need to make an informed decision and give you a summary of the policy coverage.

Evidence of No Claims bonus:

In consideration of being granted temporary insurance cover under a policy without providing us with evidence of no claims bonus, you undertake to provide such evidence within fourteen days of the commencement date. If you do not provide such evidence you must pay such increased premium as results from your failure to provide evidence. In the event that the policy has to be cancelled as a result of failure to provide bonus proof and you failing to pay any increased premium, you will be asked to pay a time on risk charge based on the total gross premium plus a cancellation fee.

Complaints

We take all complaints seriously.  If you wish to register a complaint then please contact Michael Fletcher either, In writing at the address shown on our letterhead, or by telephone on 08454 301030.  We will acknowledge your complaint in writing and tell you how we will handle it.  If we are unable to settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.  A copy of the complaints procedure is available upon request. 

Compensation

We are covered by the Financial Services Compensation Scheme (FSCS).  You may be entitled to compensation from the FSCS if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim.  Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.  For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.  Further information about compensation scheme arrangements is available from the FSCS.

Ownership

There is no ownership between us and any insurer.

Confidentiality

All personal information held by us in relation to you will be treated with the utmost confidence and, where appropriate, in accordance with data protection legislation, including the Data Protection Act 1998.  You confirm that we may use and disclose information that we have about you in the normal course of arranging and administering your insurance.  Calls may be recorded or monitored for compliance and training purposes.

Termination

You or we may terminate our authority to act on your behalf at any time without notice period or penalty.  Notice of termination must be given in writing and will be without prejudice to the completion of any transactions already initiated.  Any business currently in progress will be completed unless we receive your instructions to the contrary.  Any fees outstanding at the date of termination will be due within four weeks of the termination date.

Law

This agreement shall be governed by the Laws of England, Wales or Scotland and the parties agree herewith that any dispute arising out of it shall be subject to the (non) exclusive jurisdiction of the relevant Court.

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